Star USA Moving LLC

I requested two movers and a van to move a one bedroom apartment 6.8 miles. Everything was packed beforehand. I was told I was getting a deal on $500 for three hours. They did not tell me they charge more for stairs, that I would be paying for the time the movers had lunch, or that it would take 7 hours for the move. They also take credit card deposits, but couldn't take it as payment-- but they don't mention that until they arrive. They took off $150 and it was still over twice what the quote was for. I understand going over an hour or 2, but I've never had a 1 bedroom apartment move 20 minutes away take 7 hours. If you don't value your time and enjoy large surprise bills with your belongs being held hostage until you pay, this is the company for you.

Move size: 1 Bedroom Home Service cost: $1050

Was told by Susan "manager" that my sales consultant was incompetent. When I repeatedly said I was shocked at the level of unprofessionalism and lack of customer service, Susan said "ARE YOU GOING TO KEEP ME ON THE PHONE ALL MORNING?!?! I GOT IT."

Confirmed and was promised movers would be here between 12-4pm Sunday. Called at 4:15pm on Sunday and was told that the driver wouldn't be here until the next day. Took numerous phone calls to even get someone on the phone. Spoke with Alex, was told it was my fault the driver wouldn't be at my apartment on the confirmed day of the move. Shocked at the rude way I'm being treated, considering it's their error. Was told since I didn't answer my phone the day before (Saturday), the move was rescheduled. The voicemail that was left left on Saturday, when I didn't answer my phone, stated the movers would be here between 12-4pm the next day (Sunday). There were no instructions to call/text back to confirm. I double confirmed the move on Friday, yet no one seems to care. I would not ever use these movers again. Buyer beware!

Move size: 2 Bedroom Home Service cost: $2000

Our daughter was moving from Milledgeville, Ga. to Tallahassee, Fl. We called Trinity Relocations and got an estimate. They gave a very reasonable quote. When the move got closer, a few things were added to the list (10 things, the biggest being 2 plastic 3 drawer containers) and the estimate went up by about $1000!
The day of the move the movers (Star USA Moving out of Atlanta) arrived in a Budget truck and were 2 1/2 hours late! We had assumed that such a short move would be same day delivery. The movers told us the same day is $650 more! This was NEVER explained to us. Trinity said traffic or weather could make a difference, but NOT that most moves hold your things for 7-10 business days. The day of the move was a beautiful day and ours were the only items on the truck. When we called and complained to Trinity, they said that if we did not want to pay the extra fee, the movers could just turn around and take our daughter's things with them back to Atlanta and deliver them in a few days! (Even though they were less than an hour from Tallahassee, more than 3 hours from Atlanta, at that point). There was no reason they could not deliver our things the same day! It would have cost the movers more to go back to Atlanta. But we already had a lot of money in Hotel rooms and couldn't afford more time off from work.
The movers themselves were nice and did a good job, except that they stopped for dinner before delivering our things, which is fine but they never called us to let us know. The whole thing was misleading, frustrating and unpleasant. We will never use or recommend these movers or Trinity Relocation again. Buyer beware!

Move size: Studio Service cost: $2700

DONT DO IT! Scammers! ! Movers were late and very HIGH. One refused to take his sunglasses off as he discussed my move, I’m sure because he was high. His clothes smelled of marijuana and he kept adjusting my quote. He was very vocal about the fact that the company “told me wrong” regarding packaging my items for delivery and that I would need to be packaged differently. I tried to contact the office 3x before they started and twice since, with three emails and NONE of them were responded to.

My pictures were placed in the same box, yet I was charged separately, as well. My conversation with the representative to obtain a quote was $1100 less than my actual cost because the instructions given to prepare my items for delivery were inaccurate. My Kitchen table was dented, the walls in my new house were scraped so deeply that wall patches were needed. Items were placed in the wrong rooms, even though direction was given. The movers were late for the delivery and had attitude as though I was doing them a favor. Do yourself a favor find someone else.

Move size: 3 Bedroom Home Service cost: $4100

I normally don't leave reviews but this company are thieves and horrible. I would give this a negative if possible. The sales guy Raymond and owner Alex both are lie and took my money. I'm in the process of suing in small claims to get my money back. In short they charged me $594 for a deposit to move me from GA to FL and I got the run around from the very beginning. Raymond never responded to calls and when I did get a hold of him he just said all was good. Which was a lie. After fighting with them about the date of my move I was given a time between 12-4pm. They never showed up and called an hour later talking about they were on the way. I sold my home and had to be out of there so when they didn't call or show up by 4pm I had to make other arrangements. Now they refuse to give me my deposit back when they know they didn't provide any services. Alex when I found his info online was rude and upset that I was call him about the issue. Uh you are the owner sir how does that sound. I just lost $600 and I'm warning you to NOT us this company as they lie and don't show up. Since their refund is 3 days after you sign that's how they can keep your money especially if you scheduled your move months in advance. I didn't do anything last minute my move was scheduled Mar 29th and I called them beginning of February to confirm everything. I should have done more research and read and more importantly believed the reviews that I saw before contacting them. Lessoned learned for me I hope you read the reviews and know this company is trash and to never use.

Move size: 4 Bedroom Home Service cost: $2625

My wife and I contracted through Priceline Moving, but we found out that Star USA Moving was the actual moving company With out a doubt the worse service we ever had. I am retired military and we have moved many times, but this last move with Star USA was terrible. First thing they did when they picked up at our house in Alabama was to go straight to our bathroom to relieve themselves without asking asking if they could use our bathroom this was in January 2021 during COVID 19. When they delivered the household goods in March 2021 they did the same thing without asking if they could use our bathroom. The other thing the one man stunk so bad that the order lingered for days. My wife and I did most of the packing and we packed very well (because this was not our first move so we knew how to pack}. But this company was not careful with anything even with boxes clearly marked FRAGILE, GLASS, POTTERY, etc they did not care. And they basically held our household goods ransom until we paid them in cash.

Move size: Partial Move Service cost: $6300

This a review against Star USA Moving LLC and Trinity Relocation Group LLC:

Back in March or April of 2022, I contacted various moving companies to get quotes for a move to a different state. I gave each one a mostly accurate inventory of my stuff, and Trinity offered an estimate of $2444 when all others were offering around $5000 (red flag 1). I know now this is a common sales tactical for disreputable moving companies to get sales in their door. I gave them an updated inventory on 13 June 2022. No change to cubic footage from them, no correspondence from them pertaining to the update.

On 14 June, Alex from Star USA Moving called and asked if I was ready today, when my pickup was supposed to be 15-17 June, so 1 day early. Now for context, I am a US Army veteran with pretty severe PTSD and Anxiety. If wrenches get thrown into my plans, I go into panic mode. I stated I was, but I had some last minute packing to do. Star arrived, looked at my stuff, stated the estimte was wrong, and stated it was going to cost around $6500 instead (this is before taking into account the 972 deposit I had paid). I'm a single mother, this was extremely over budget. I called my partner to advise him of the changes, and during the call, Alex was extremely rude, aggressive, and manipulative, which triggered me into a panic attack. In this state, I ended up throwing out a few boxes of stuff, one of which contained my son's baby book. I also signed the contract in this state, so I signed the contract under duress.

Alex also demanded money through cash, Zelle, or postal office money order. Red flag 2, as all reputable moving companys WILL accept credit, debit, or check. Again he was extremely rude and pushy, which almost drove me into a second panic attack. I am supposed to receive my stuff today, and they have threaten to hold my stuff hostage if I do not pay the full remainder when they arrive.

Now I have done some research in the interim. They cannot hold my stuff hostage per DoT guidance. I have paid over 110% of the $2444 non-binding estimate, so they HAVE TO deliver my stuff, they have to finish the job. I have also not receive legible and clear copies of my 'contract'.

I have filed a complaint with the DoT for both companies, and will be also filing complaints for both companies with the BBB. I will also warn all of you to stay away from both of these companies if you can. The low estimate is NOT worth the stress and heartache.

Move size: 1 Bedroom Home Service cost: $6050

WORST service with Criminal business practices.

It would be better to save your money and use it to furnish and buy all new things. In addition to never delivering all your items, they wait until all your items are loaded on the truck, "guess" it's more cubic feet than quoted, and then demand cash on site for the $ 2,000+ extra.

They will not return our calls and refuse to do their part so that we can open a claim with the insurance offered in the contract. They have failed to deliver over $3,000 of our item . Even if the insurance is processed, it provides meager coverage. We are out a total of about $5,000 when you consider the cash we had to pay on move day and the cost to replace items

Move size: 2 Bedroom Home Service cost: $7000